Covid -19 Update: 19-05-2020

Veterinary medicine is considered an essential service by the government of Ontario, and therefore I will continue taking care of pets. Appointments are available for all health maintenance, wellness, chronic disorders and urgent care issues.

Rest assured, your and your pet’s health is of utmost importance to me.

NEW! I am now offering Zoom meeting and phone “telehealth” consultations for new as well as existing patients, for individualized diet, herbal medicine (including legally available cannabis oils) and nutritional supplement guidance. Products can then be delivered to your home.  Daytime illness-care appointments for your pet (including diagnosis and treatments) continue during regular clinic hours. VCA Secord Animal Hospital is open Monday-Friday 9am-5pm. Evening telehealth consultation appointments are available on Wednesdays from 5:00-7:00pm, and other days by special arrangement.

I am making all efforts to remain healthy, and plan to continue treating patients during my usual clinic days. The situation is unfolding and I will communicate with you as often as needed to keep you informed.

As a result of public health reccomendations and veterinarians being classified as eesential services, these are the current policies:

VCA Secord Animal Hospital will be open Monday through Friday from 9am-5pm. We are restricting access into the building to staff only, and staff members are keeping themselves at an appropriate physical distance to the best of their abilities while balancing the impact on safe delivery of patient care. Increased surface sanitization beyond our usual infection-control procedures is in effect. Physical isolation distance standards are requested outside the clinic front door and we ask that you please respect that for everyone’s protection. If at all possible please wait in your car and call us when you have arrived. I will call you when I am ready to take your pet into my office. A staff member will come to your vehicle to bring your pet into the clinic and I can speak with you over the phone before, during, and after I examine/treat your pet, as required. We are limiting payments to credit and debit cards at this time. Reception staff can take your information over the phone and put through the payment if you are not physically present. Receipts and insurance forms will be emailed where possible.

We have a free delivery service on Wednesdays and Saturdays for food, herbal formulas, supplements and medications (call for the delivery boundaries). I can also ship via Canada Post or courier if you are outside the delivery boundaries. As well, I am waiving my prescription fee until further notice for those who request prescription medication refills from online pharmacies or local drugstores.

To book Zoom or phone “telehealth” consultations regarding diet, phytotherapy, Herbal Medicine and Supplements, please call 416-486-1700. Please be patient as our reception staff is fielding more calls than usual.

If you are sick with symptoms of Cold or Flu, please stay at home, for the wellness of all.

Healthy regards,

Rona Sherebrin, DVM, CVA

Compassionate Integrative Care…

…for dogs, cats, rabbits, ferrets and rodents!